Shipping

We aim to ship your products within 24 hours, all products over £29.99 are sent free via royal mail tracked 48 hour delivery. We anticipate your order to land with you within 2-4 business days.

Delivery Terms

*FREE SHIPPING: 3-5 working days
*Standard Shipping: 2-4 working days
*DPD: Next working day if order placed via 1pm

  • In some circumstances, if your order is attempted to be delivered to your residence and you are not available, the courier may leave with a neighbour, this unfortunately is out of our control. However if you make a specific request for this not to occur, we can pass this onto the courier on your behalf.

For any further questions or queries please Contact Us.

DAMAGES

TWP is not liable for any products lost or damaged during shipping. If you recieved your order damaged or you have not recieved your item, please contact the shipment carrier to file a claim.  Please note that we state all items are delivered within 3-5 working days unless we notify you. It is your responsibility to chase this up within a designated time frame of 14 days of when the order was placed, otherwise a claim may not be able to be processed.