SHIPPING

We aim to ship all in stock products within 24 hours, all orders over £39.99 are sent FREE via royal mail tracked 48 service or an alternative tracked service with the same time scale. We aim your order to land with you within 2-4 business days, but in most instances sooner.

DELIVERY TERMS

*FREE SHIPPING: 3-5 working days
*STANDARD SHIPPING: 2-4 working days – £2.99
*NEXT DAY DELIVERY – Order by 1pm – £4.79

    (Please note next day delivery relates to next working day- MON/FRI)

1) EU:

Royal Mail tracked and signed (Approx 5-10 Working days) – £9.99 *Max weight 2kg


2) REST OF THE WORLD:
 
Royal Mail tracked and signed (up to 14 working days) – £19.99
This is not a guaranteed time frame service but provides typical estimate only. *Max weight 2kg

3) UNITED STATES SHIPPING
 
Unfortunately at present we are unable to ship to the USA


CUSTOMS HAVE MY PARCEL?

 
If your country resides outside of the EU then there is high probability your parcel will go through their customs process. TWP and it’s associates are not liable or responsible for any of the following but not limited to : Loss, damage, delays, seizure, destruction, withholding or prosectuion by your government. Any form of compensation or refund will not be available should this occur. We take no responsibility for the parcel or it’s contents if any of the issues mentioned herein in this paragraph should develop or take place.

In some circumstances, if your order is attempted to be delivered to your residence and you are not available, the courier may leave with a neighbour, this unfortunately is out of our control. However if you make a specific request for this not to occur, we can pass this onto the courier on your behalf.

For any further questions or queries please Contact Us.

DAMAGES

TWP is not liable for any products lost or damaged during shipping. If you recieved your order damaged or you have not recieved your item, please contact the shipment carrier to file a claim.  Please note that we state all items are delivered within 3-5 working days unless we notify you. It is your responsibility to chase this up within a designated time frame of 14 days of when the order was placed, otherwise a claim may not be able to be processed.