Delivery

  • Orders processed Mon-Fri (Excl. bank holidays). Weekend orders processed the next working day.
  • All orders sent via tracked and signed service.
  • Next-day delivery options available via DPD or alternative service.
  • Once dispatched, delivery times scheduled but not guaranteed. Delays due to courier are not our responsibility, but we'll act promptly to resolve.
  • Signature required for delivery. Request for safe place delivery via email or order notes.
  • Responsibility for items delivered to public places lies with the customer.
  • Please expect potential delays in delivery over the Black Friday/Cyber Monday period

Refunds

  • Products refunded if returned in original sealed condition, excluding postage fees.
  • Cancellation before delivery incurs a £4.99 return charge.

Replacements/Exchanges

  • Report faulty/damaged/missing products within 24 hours for replacement/refund after investigation.
  • Exchange possible for unused, sealed items (P&P at customer's expense).

Cancellations

  • Orders can be canceled before processing. Once dispatched, return for refund (minus fees).
  • During Black Friday/Cyber Monday period with order volumes being vast, cancellations must be made within 2 hours of placing your order, after this point we will be unable to cancel your order.
  • Contact within 30 days, return within 45 days, unused and with seals intact. Customer covers return shipping.

Payments Accepted [List payment methods here]

Privacy Policies

  • We won't sell/lease your personal info without permission or legal requirement.
  • You can request details of your stored personal data under the UK's Data Protection Act 1998.