- Orders processed Mon-Fri (Excl. bank holidays). Weekend orders processed the next working day.
- All orders sent via tracked and signed service.
- Next-day delivery options available via DPD or alternative service.
- Once dispatched, delivery times scheduled but not guaranteed. Delays due to courier are not our responsibility, but we'll act promptly to resolve.
- Signature required for delivery. Request for safe place delivery via email or order notes.
- Responsibility for items delivered to public places lies with the customer.
- Please expect potential delays in delivery over the Black Friday/Cyber Monday period
- Products refunded if returned in original sealed condition, excluding postage fees.
- Cancellation before delivery incurs a £4.99 return charge.
- Report faulty/damaged/missing products within 24 hours for replacement/refund after investigation.
- Exchange possible for unused, sealed items (P&P at customer's expense).
- Orders can be canceled before processing. Once dispatched, return for refund (minus fees).
- During Black Friday/Cyber Monday period with order volumes being vast, cancellations must be made within 2 hours of placing your order, after this point we will be unable to cancel your order.
- Contact within 30 days, return within 45 days, unused and with seals intact. Customer covers return shipping.
Payments Accepted [List payment methods here]
- We won't sell/lease your personal info without permission or legal requirement.
- You can request details of your stored personal data under the UK's Data Protection Act 1998.