We aim to ship all in stock products within 24 hours, all orders of £64.99 or above are sent FREE via royal mail tracked service or an alternative tracked service with the same time scale. We aim your order to land with you within 2-4 business days, but in most instances sooner.

DELIVERY TERMS

 

*FREE SHIPPING: 3-5 working days *STANDARD SHIPPING: 2-4 working days - £4.75 *NEXT DAY DELIVERY (Mainland UK) - Order by 1pm - £6.75

Scottish Highland next day (AB,HS,IV) - £7.99

(Please note next day delivery relates to next working day- MON/FRI , NOT including bank holidays)
Orders are dispatched Monday to Friday,  any order placed over a weekend shall be dispatched the next working day.
Next day delivery orders need to be placed by 1pm or will be processed the following working day.
Next day deliveries are made between 8-6pm.
Delays with the courier are out of our control and as such no refunds on shipping will be provided for unexpected delay on paid for services. Please also note Scottish Highlands orders may experience delays on next day services currently due to the current pandemic. 
Please note someone must be available to sign for your item(s), the courier will make two attempts to deliver your item, after which it will be held at your local depot or an additional charge will be applied for an further rescheduled delivery. 
We can arrange for your item to be left in a safe place at your request however please note, you deem responsibility for your item in the event of loss as this will void the insurance.
 

1) EU:

 

Royal Mail tracked and signed (Approx 5-15 Working days) - £13.99 *Max weight 2kg
This is not a guaranteed time frame at present due to the covid situation but the likely succession for the majority.
Please note whilst most orders are only suffering a small 3-4 day additional delay, some may experience significantly longer delays due to high volumes and customs agencies back logs. Please bare this in mind when ordering as we have no control.

2) REST OF THE WORLD:

 

Royal Mail tracked and signed (up to 14 working days) - £19.99 This is not a guaranteed time frame service but provides typical estimate only. *Max weight 2kg

 Please note Royal mail are suffering delays with international orders at present due to an internal incident, please bare this in mind when ordering as we have no control.

3) UNITED STATES SHIPPING

 

Unfortunately at present we are unable to ship to the USA.

 

CUSTOMS HAVE MY PARCEL?

 

If your country resides outside of the UK then there is high probability your parcel will go through their customs process. TWP and it's associates are not liable or responsible for any of the following but not limited to : Customs charges/import duty, Loss, damage, delays, seizure, destruction, withholding or prosectuion by your government. Any form of compensation or refund will not be available should this occur. We take no responsibility for the parcel or it's contents if any of the issues mentioned herein in this paragraph should develop or take place. In some circumstances, if your order is attempted to be delivered to your residence and you are not available, the courier may leave with a neighbour, this unfortunately is out of our control. However if you make a specific request for this not to occur, we can pass this onto the courier on your behalf. For any further questions or queries please Contact Us.
 
If the parcel arrives to it's destination, or it is scheduled to and you refuse delivery, the parcel cannot be reclaimed or returned by SG Nutrition (TWP), it may also have duties or taxes that SG nutriton (TWP) is not liable for. Refunds or compensation will not be applicable should this occur.

DAMAGES

 

TWP is not liable for any products lost or damaged during shipping. If you recieved your order damaged or you have not recieved your item, please contact the shipment carrier to file a claim. Please note that we state all items are delivered within 3-5 working days unless we notify you. It is your responsibility to chase this up within a designated time frame of 14 days of when the order was placed, otherwise a claim may not be able to be processed.