DELIVERY INFORMATION

  • UK Shipping:

    PLEASE NOTE whilst we will be shipping up to the 23/12, please expect delays on shipping services. Pre Xmas delivery is the 20/12 using the next working day option only

    • Free Shipping: Orders above £74.99, 3-5 business days delivery.
    • Standard Shipping: £5.99, 2-4 business days.
    • Next Working Day Delivery (Mainland UK): £6.99, order by 1 pm.
    • Scottish Highlands (AB,IV): £7.99. 1-2 working days
    • Orders dispatched Mon-Fri. Weekend orders dispatched next working day.

  • International Shipping:

    • EU: Royal Mail tracked and signed, £16.99 (Approx 5-15 Working days).
    • Rest of World: Royal Mail tracked and signed, £19.99 (up to 14 working days).
    • USA Shipping: Currently unavailable.

Important Notes:

  • Delays might occur due to high volumes and customs backlogs.
  • Customs charges, loss, damage, withholding or any issues post-dispatch for international orders are beyond our control, not our responsibility and all sales are final.
  • The customer is responsible to ensure products are suitable in their territory prior to ordering.
  • Damaged goods need to be reported to the carrier within 14 days of order placement.
  • Refusing delivery or not reclaiming parcels may lead to non-refundable situations.

Lost or Damaged Items:

  • TWP is not liable for lost or damaged products during shipping.
  • For damaged orders, contact the shipment carrier to file a claim within 14 days.

Feel free to contact us for further queries or specific delivery requests.